Privacy Policy

1. Overview

PeakMark Lowell Concrete Works ("we," "us," or "our") operates the website at lowellconcreteco.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use that information, and what choices you have. We are committed to handling your personal information responsibly and in accordance with applicable law.

By using the Site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Site.

2. Information We Collect

Information You Provide Directly

When you fill out a contact form, request an estimate, or communicate with us by phone or email, we may collect:

• Your name
• Your phone number and email address
• Your property address or general location
• A description of the project you are inquiring about
• Any other information you choose to include in your message

Information Collected Automatically

When you visit the Site, certain information is collected automatically through cookies and standard web analytics tools, including:

• Your IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on the Site
• Referring website or search engine
• Device type (desktop, mobile, tablet)

This data is collected in aggregate and is used to understand how visitors use the Site. It is not used to identify individual visitors.

3. Cookies and Tracking Technologies

The Site uses cookies, which are small text files stored on your device. We use cookies for the following purposes:

• Analytics: We use third-party analytics tools (such as Vercel Analytics) to measure site traffic and understand user behavior. These tools may set cookies or use pixel tracking.
• Form functionality: Our contact form is powered by a third-party service (Tally). That service may set its own cookies to manage form sessions.

Most browsers allow you to block or delete cookies through their settings. Blocking cookies may affect certain Site functionality.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule estimates
• Provide and complete requested concrete services
• Follow up on open project discussions
• Improve the Site and our services based on usage patterns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Third-Party Services

We use third-party tools to operate the Site and handle inquiries. These services may collect or process data on our behalf:

• Tally (tally.so): Our contact form is hosted by Tally. Information submitted through the form is processed and stored by Tally according to their own privacy policy.
• Vercel Analytics: We use Vercel Analytics to track Site performance and traffic. Data is collected in aggregate and does not include personally identifiable information.
• Google Maps: The Site embeds a Google Maps iframe to display our office location. Google may collect data from visitors who interact with the embedded map, subject to Google's own privacy policy.

6. Data Retention

We retain contact and inquiry information for as long as it is necessary to respond to your request and fulfill any resulting service agreement, or as required by applicable law. We do not retain personal data indefinitely once a business relationship has ended. You may request deletion of your information at any time by contacting us at the email address below.

7. Your Rights

Depending on your location, you may have rights under applicable privacy law, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of certain types of data processing

To exercise any of these rights, contact us at contact@lowellconcreteco.com. We will respond within a reasonable time.

8. Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

9. Security

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data transmitted to or from the Site.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: